Not just machines. We have always said so.
And this year, we are dressing up as a superhero for you.
An excess of self-confidence? Nope. We use this to tell you that, at any time, we are ready to ‘fly’ to you and ‘rescue’ you from any trouble.
Service is before, during and after
What makes the difference between a machine purchased ‘in blind’ and choosing a partner like Schiatti is also the awareness of receiving a constant and proactive service.
Before the purchase: listening and counseling
Decades of experience in our sector means we know that for every customer there is the right machine (sometimes even more than one). That is why our service starts by listening to know you and your production needs: space, volumes, processing formats.
From this listening comes the counseling: it in this phase we select the technology from our range which perfectly matches your needs, or we even model it, so that it becomes a tailor-made suit for you.
During the purchase: pre-assembly and start-up (on-site or remote)
Once you have chosen your machine, each part is produced and assembled in our factory, and then all the necessary tests are carried out to certify its perfect functioning.
It is only at this point that the machine is shipped off to its new destination, with our technicians in the following, who will reassemble it and start it up in your workshop, supporting the operators with clear and precise instructions.
After the purchase: maintenance, spare parts and service
For ordinary maintenance, which is essential to guarantee the long life of your machine and ensure its efficiency, we set up a scheduled calendar. But we intervene promptly, both on-site and remotely, for any unforeseen action.
Likewise, even after many years (yes, our machines really do last a long time), we guarantee every spare part and the same support.
In short, we stand by you, wherever you are in the world.
That is why you never just buy machines from us.